Privacy Policy
This Privacy Policy explains what information My Assets Hub collects, how we use and share it, how long we keep it, and the choices and rights you have as a user of our global real estate social networking platform.
On this page
1. Overview & scope
My Assets Hub (“the Platform”) is a global real estate social networking platform operated by Netfranex Marketing Private Limited. This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use myassetshub.com, our mobile apps, or related services.
By creating an account or otherwise using the Platform, you consent to the collection and use of information as described in this Privacy Policy, along with our Terms & Conditions and Refund Policy.
2. Information we collect
We collect the minimum information needed to operate a trustworthy real estate networking platform:
Account details
Name, email, phone, user type, and profile information you provide.
Listing & property data
Property details, photos, videos, pricing, and location you post.
Usage & device data
Pages visited, searches, app/browser type, and IP address.
Transaction data
Subscription plan, payment status, and invoices (processed via secure gateways).
3. How we use your information
- To create and manage your account, profile, and listings on the Platform.
- To connect you with relevant stakeholders — agents, owners, consultants, service providers, and other members of the community.
- To personalise search results, recommendations, and market insights.
- To process payments for subscriptions and paid services.
- To communicate updates, respond to support requests, and send optional marketing communications you can opt out of at any time.
- To detect, prevent, and investigate fraud, scams, or violations of our Terms & Conditions.
4. Cookies & tracking technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Platform is used, and improve performance.
You can control or disable cookies through your browser settings; note that some features of the Platform may not function correctly if cookies are disabled.
5. How we share information
As a social networking platform for real estate, certain profile and listing information (such as your name, photo, listings, and contact details you choose to display) is visible to other users so that connections, enquiries, and transactions can take place.
- We share information with trusted service providers (such as payment processors and hosting providers) strictly to operate the Platform.
- We do not sell your personal information to third parties for their own independent marketing purposes.
- We may disclose information where required by law, regulation, or a valid legal request from an authority.
6. Data retention & deletion
If you request account deletion or deactivation, your data is retained for 45 days from the date the request is received, after which it is permanently deleted and cannot be retrieved.
Outside of a deletion request, we retain account and transaction information for as long as your account remains active, and as necessary to comply with legal, accounting, or regulatory requirements.
7. Data security
We use reasonable technical and organisational measures — including encryption in transit, access controls, and secure hosting — to protect your information against unauthorised access, alteration, or loss.
No method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account password confidential.
8. Your rights & choices
- Access, update, or correct your profile information at any time from your account settings.
- Request a copy of the personal data we hold about you.
- Object to or opt out of marketing communications at any time using the unsubscribe link or by contacting us.
- Request deletion or deactivation of your account, subject to the 45-day retention period described above.
9. Children's privacy
My Assets Hub is intended for users aged 18 years and above. We do not knowingly collect personal information from children. If we become aware that a minor has provided us with personal information, we will take steps to delete such information.
10. International users
My Assets Hub serves a global user base. By using the Platform from outside India, you acknowledge that your information may be transferred to, stored, and processed in India or other locations where our service providers operate, in accordance with this Privacy Policy.
11. Third-party links
The Platform may contain links to third-party websites or services (such as payment gateways or partner sites). We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date, and your continued use of the Platform constitutes acceptance of the changes.
13. Governing law & jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.
What we will never ask you for
- Your bank account PIN, OTP, CVV, or full card number over call, message, or email.
- Cash payments or cash receipts collected outside our official, verified payment channels.
- Your account password, or requests to “verify” your account by sharing login credentials.
- Sensitive personal information such as Aadhaar, passport, or other government ID numbers through chat or unofficial channels.
- If anyone claiming to represent My Assets Hub asks for the above, please do not share it and report it immediately to myassetshub@gmail.com or (+91) 9581319000.
Privacy & grievance email
Support helpline
Jurisdiction
All disputes subject to courts in Hyderabad, Telangana, India